Help Center
New Ticket Go to Hatchbox.io
  1. All collections
  2. Servers
Servers

8 articles

What is the sudo password for the deploy user?

The sudo password allows you to become root

Updated over a week ago

I reset the root password on my hosting provider and now Hatchbox is broken. What do I do?

If you reset the root password on your hosting provider, follow their instructions to complete the reset.

Updated over a week ago

How do I login to my server with SSH?

Logging in to your server with SSH gives you access to the Rails console, databases, and everything else on the server

Updated over a week ago

My server says it's Failed. What should I do?

A failed server log means something went wrong.

Updated over a week ago

How are Hatchbox servers hardened for security?

Hatchbox locks down servers with good security defaults for you.

Updated over a week ago

Hatchbox IP addresses

Want to allowlist the Hatchbox IP addresses in your firewall? Here's our list of IP addresses.

Updated over a week ago

How do I update my server?

Updating your server will make sure you have the latest packages and configuration

Updated over a week ago

How do I change my server's timezone?

You might need to change your server's timezone so that it matches where you live

Updated over a week ago

Powered by RelationKit
Twitter